Reference

Privacy Policy for fmxbd com Account Holders

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy explains what we gather, how we use it, and the controls you have over your information.

Account dataPayment transaction recordsDevice and session logsContact preferencesCookie and analytics data
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fmxbd com Privacy Policy for fmxbd com Account Holders
PRIVACY SUPPORT

Contact Us About Your Data

Reach our privacy team through live chat, email, or the account settings panel. We handle data-access requests, deletion requests, and privacy questions through the same support channels that manage general account issues.

Live Chat Open the chat icon in the lobby footer and select Privacy Inquiry from the menu. Our team responds within minutes during support hours and can pull your data record or start a deletion request on the spot.
Email Send your request to the support email shown in your account dashboard. Include your registered mobile number and a brief description of what you need—data export, consent withdrawal, or clarification on how we use your information.
Account Settings Log in and navigate to Privacy Controls under your profile. From there you can review what data we hold, download a copy of your transaction history, update consent preferences, or submit a formal deletion request.
DATA SECURITY

How We Protect Your Information

Account credentials are hashed, payment details are tokenised, and session traffic runs over encrypted connections. We log access attempts, monitor for unusual activity, and require OTP verification for withdrawals to keep your wallet secure.

Encryption

All data moving between your device and our servers travels through TLS-encrypted channels. Payment card details and mobile-wallet credentials are tokenised by our payment processors and never stored in plain text on our systems.

Access Controls

Only authorised personnel can view personal data, and access is logged for audit purposes. We limit data exposure to the minimum required for each role—support staff see contact details and transaction summaries, not full payment credentials.

Retention Policy

We keep account data for the period required by local law and operational necessity, typically until you close your account plus a retention window for dispute resolution.

Your Rights

Request a copy of your data, ask us to correct inaccuracies, withdraw consent for marketing communications, or delete your account entirely. We process these requests through the support channels listed above, usually within a few business days.

Privacy Policy FAQ

We collect your name, mobile number, email, bKash or Nagad or Rocket wallet details, transaction history, device type, IP address, and session activity. This lets us verify your identity, process deposits and withdrawals, prevent fraud, and improve the platform.

Log into your account, go to Privacy Controls under settings, and click Download My Data. We'll send a file containing your profile, transaction records, and session logs to your registered email within a few business days.

Yes. Submit a deletion request through live chat or the Privacy Controls panel. We'll close your account and remove or anonymise your data within the timeframe required by local law, except records we must retain for legal or audit purposes.

We share the minimum necessary information with payment processors to clear bKash, Nagad and Rocket transactions, and with game providers to deliver slots and live tables. We do not sell your personal data to advertisers or marketing companies.

Transaction logs are retained for the period prescribed by anti-money-laundering and dispute-resolution regulations, typically several years after your last activity. Once that period expires and no legal hold applies, we delete or anonymise the records.

We use session cookies to keep you logged in, analytics cookies to measure lobby traffic, and preference cookies to remember your language and display settings. You can disable non-essential cookies in your browser, though some features may not work as smoothly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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